FAQ
1. Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders with no minimum purchase required.
2. How long does shipping take?
Delivery time depends on your location:
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USA: 5–12 business days
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Canada: 7–14 business days
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Europe: 7–14 business days
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Australia & NZ: 7–15 business days
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Asia, Middle East, Africa: 10–20 business days
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South America: 10–20 business days
Note: Processing time is 1–2 business days before shipment.
3. Do you provide order tracking?
Yes. Once your order ships, you’ll receive an email with a tracking number and a link to follow your package.
4. What is your return policy?
We offer a 30-day return period from the date of delivery.
Returns are always free, and no restocking fee applies.
All items are eligible — we do not have final sale products.
5. How do I start a return?
Just contact us at:
📧 support@jackysports.shop
Include your order number, and our team will guide you through the quick return process.
6. My item arrived damaged or incorrect. What should I do?
Contact us within 48 hours with pictures and your order number.
We will send a free replacement or arrange a full refund.
7. Can I change or cancel my order?
Yes, but only before the order is shipped.
If you need to modify or cancel your order, contact us as soon as possible.
8. What payment methods do you accept?
We accept all major payment methods, including:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
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Other secure payment options depending on your region
9. Do you ship internationally?
Yes! We ship to all countries worldwide — always for free.
10. Where are you located?
Our business address is:
1428 S 10th Ave, Phoenix, Arizona 85007, United States
11. How can I contact customer support?
You can reach us anytime using:
📧 support@jackysports.shop
📞 +1 (520) 285-8595
We respond within 24–48 hours (Monday–Friday).
12. What if my package is lost?
If your package is lost in transit, we will send a free replacement.